Guesthouse Vs. Bed and Breakfast
With the Bed & Breakfast experience, the emphasis is on the experience. Accommodations advertised as a bed and breakfast traditionally have the owner living in the house and providing a sit-down breakfast.
As the demand for accommodations has grown, the lodgings have shifted to Guesthouses, which are becoming more and more common. Guesthouse accommodations may or may not include a Continental breakfast, full kitchen, or other amenities. Please remember you are not staying in a hotel with room service, maids or repairmen on duty. Also keep in mind that most reservations are for weekends and holidays when the managers, owners, and repair services are typically unavailable. Should a failure occur in the utilities, television, V.C.R., DVD, etc. your fee will not be refunded.
Office Hours of operation
Monday - Friday: 9:00AM - 5:00PM
Saturdays - As needed
Sundays - CLOSED
Check-in & Check-out
Check In - 11AM
Check Out - 3PM
*** You may request an early check in and out time. Please note there may be fees for early check ins, and check outs. ***
IMPORTANT:
If you have not received a door code or instructions to pick up your keys, please call immediately. Our office closes at 5PM. If you will be arriving after 5PM, please let us know and we will give you instructions on how to pick up your keys after hours.
Please take note that you are in the Texas Hill Country area, and you will encounter wildlife (Deer, Possums, birds, snakes, ETC.). Please be aware of your surroundings and take caution while driving, especially at night. Lastly, please know that most of our properties do utilize pest control services on a regular basis. However, this does NOT guarantee pests or bugs will not be visible. This includes but is not limited to: Snakes, Spiders, Roaches, mice, wasps, scorpions, ants, and flies.
Rental Agreement:
We do ask our guests to sign a rental agreement. The rental agreement will include these policies, and other fees that may be included when booking which include but are not limited to: Processing fees, damage waivers, cleaning fees, etc. All online reservations are requested, not real time bookings. Please call us for further questions or a copy of the agreement beforehand.
Cancellations:
In the event that you need to cancel a reservation, Fredericksburg Escapes must be notified IN WRITING - email correspondence is acceptable. There is a 100% refund with no cancellation fee for cancellations made within two days of booking. If the reservation is canceled at least thirty-one (31) days prior to the arrival date, 100% of the rental amount will be refunded less a $69.99 + tax cancellation fee. There are no refunds for reservations canceled thirty (30) days or fewer prior to arrival date. If you cancel thirty (30) days or less before your arrival date, you will be responsible for the ENTIRE amount of the reservation.
Weather conditions are not a valid reason for cancellation. We highly recommend that you purchase trip insurance for your trip. Please Note: We do follow Txdot road closures.
Transfers:
Transfers are subject to availability and approval of the property owner. Requests for transfers must be submitted in writing to Fredericksburg Escapes - email correspondence is acceptable - a minimum of thirty (30) days prior to arrival date. No subsequent waiver of transfer fees will be honored. If transferring to a lower-priced season, no refunds will be given for the difference in rate. If transferring to a high-priced preseason, the difference will be charged 30 days prior to arrival.
Rates:
All of our properties are quoted for single/double occupancy. Taxes (City and state), processing fee, damage waiver, Pet fee (If applicable), Cleaning Fee, and Hot Tub Fee (If applicable) will be added to the rates quoted. In addition, if a guest is above the age of 2, there will be a charge of $50 per person per night. Rates are subject to change without notice.
All properties require a 2 night minimum stay, but some of our properties will allow a one night stay during the weekdays (Sunday-Thursday). One night stays will need to be requested through our service via phone (830.307.3109) or via email (Fredericksburgescapes@gmail.com). Please keep in mind our hours of operation.
Payments:
We accept the following payment methods: Discover, Visa, Mastercard, American Express, and upon requests checks and/or cash. Checks must be cleared from our bank before the stay. Therefore, no checks will be accepted for less than 14 days before check in date.
At the time of booking, a $100 deposit is required if you are booking thirty-one (31) days out of your time of arrival. If you are making a reservation within thirty (30) days or less of your arrival, your entire balance must be paid in full. You agree to authorize Fredericksburg Escapes to charge the remaining balance, after the $100 deposit, due to the card on file 30 days before your arrival date. If your card declines, you will lose your deposit. If you would like to change cards or split payments, it is your responsibility to contact us prior to the deadlines above. Only one card may be used for the stay. No split bills accepted.
Taxes & Fees:
The State of Texas and the City of Fredericksburg imposes 13% lodging tax on every reservation. In addition Fredericksburg Escapes retains a Processing Fee ($69.99) in exchange for the services we provide in facilitating your transactions. However, there are no additional fees for booking your reservation through our website vs. via phone.
Children & Pets:
Some of our properties do accept children and/or pets. You will find this on our website that says “Dog Friendly” or “Kids Welcomed”. However, if you need guidance or it is not clear, please give us a call (830.307.3109) and we will be happy to assist you.
Children, if allowed, ages two (2) years and under are free. Children ages three (3) years and older will be charged the adult rate of $35.00/Night + Taxes. Again, not all properties are able to accommodate children, so please double check the property you are choosing before making the reservation.
Pets, if allowed, is a $35.00/night per pet + Taxes charge at each property. This fee covers standard cleaning after your pet. You will also be charged a pet damage waiver of $19.99 + taxes which will cover accidental damages done to the property by your pet. The fee for bringing an undisclosed pet is $250 per night per pet, NO EXCEPTIONS.
Group Policies:
A Group is defined as any person or party reserving Five (5) or more units either in the same name or different names. Fredericksburg Escapes defines units as any Traditional Bed and Breakfast Room, Suite, Guesthouse, Cabin or Cottage that is represented. A 50% deposit is required at the time of the booking, the additional 50% balance due will be charged to the guarantor’s credit card 30 days before time of arrival. There will be NO SPLIT BILLS. If the number of guests decreases within fourteen (14) days of arrival, you agree to be responsible for them.
For cancellations thirty-one (31) or more days before time of arrival, a $69.99 per unit charge will be applied. Cancellations thirty (30) days or less before time of arrival will result in loss of the entire amount charged unless we can rebook the units. Homeowners DO NOT allow parties or gatherings in their units unless written permission is given in advance. If such parties or gatherings occur, guests may be asked to leave and/or be billed at an additional $500 per every hour the party or gathering occurred.
Please note: Fredericksburg city ordinances strictly prohibit weddings and parties within residential neighborhoods. Any violation of city rules can result in a fine.
Third-Party Reservations:
If you book through third-party reservation websites, such as VRBO, Airbnb, Homeaway, Booking.com, etc, you are bound by their cancellation policies. We have no leeway in their policies. You will need to contact the organization you used to make the reservation.
Noise Restrictions; Illegal Activity:
Guests shall not engage in any activities that disrupt the quiet enjoyment of neighbors and others in the surrounding community. You shall not permit any parties to occur or at or within the property. Quiet hours are starting at 9PM on the week nights, and 10PM on the weekends.
Guests are prohibited from engaging in any illegal activity to occur at or within the property.
If Fredericksburg Escapes has any noise complaints or engaging in any illegal activity, will cooperate with any investigation of actual alleged criminal activity. Fredericksburg Escapes reserves the right to terminate your reservation or right of occupancy at any time, without issuing a refund, and charge the credit card on file for a minimum of $500.
Falsified Bookings:
If your booking was made under false pretense, including, but not limited to, a falsified name, age, purpose, length of stay, or quantity of guest, Fredericksburg Escapes shall be entitled to cancel your reservation without prior notice, terminate your rights of occupancy of the property, remove all guests and other occupants from the property, and/or retain of all amounts paid in connection to the reservation.
Sale Contingency or Unavailability:
In the event the property is listed for sale, sold, or is otherwise unavailable for any reason determined by Fredericksburg Escapes in its sole discretion, Fredericksburg Escapes reserves the right to provide guests with comparable accommodations at no additional cost or cancel and refund the reservation.
Fines:
Undisclosed Guests - Most of our properties are based on double occupancy, meaning the rates shown are for either one or two people - Please check what your units are based on upon booking. If it is determined that you have brought more guests than what was originally indicated, a $250 fine per guest will be charged to the card on file.
Undisclosed Pets - Some of our properties do allow pets, as indicated on our website
( https://www.fredericksburgescapes.com/vacation-rentals/pet-friendly ). For properties that do allow pets, there is a $35.00 per pet, per night fee. Whether or not the property actually allows pets, a $250 fine per pet will be charged if you bring a pet without notifying the service in advance.
Bedwetting and Linens - If you bring children, or anyone, who wets the bed there will be a charge of $50 + tax per bed which has been wet. Also, if the linens have been damaged by wine, coffee, blood, etc, during your stay, there will be a $50 + tax charge to the card on file.
Damages - When booking you are charged $49.99 damage waiver. This will cover up to $1,000.00 of accidental damages to the property. However, you agree that any loss or damages to the property that were NOT accidental or not disclosed upon checkout, will be charged to the credit card on file. In addition, an hourly rate of $30/hour for clean up will be charged.
Smoking - Smoking is NOT allowed inside ANY of our properties as all of our properties are non-smoking rentals, inside. If there are remnants of smoking inside the property, this includes vaping, Fredericksburg Escapes will charge the credit card on file with a $250 fine.
Candles - For your safety and safely of all our guests, no candles are allowed in any of our properties. Damages or violations of this will result in a $250 fine which will be charged to the card on file.
Lost Keys - There is a minimum of a $25 fee per set of keys for failure to return them back to our office after checkout. Please Note: This only applies to property with keys.
Hot Tub Rules:
After each use, please close the lid. If you leave the lid up or off the hot tub, the hot tub will have debris, leaves, and other items and the hot tub will then have to be completely drained. NEVER put any type of bubble bath or oils of any kind in the hot tub. The hot tub makes bubbles by using the jets. Bubble baths and oils will cause the tub to have to be drained immediately.
An additional $75.00 hot tub cleaning fee will be imposed if these rules are broken and/or if we have to drain the hot tub during and/or after your stay. Please keep the hot tub nice for everyone, we do not want to have to charge you.
Lastly, please remove all makeup, body lotions/oils before getting into the hot tub. This way the hot tub can stay clean. A layer of scum will appear in the hot tub if you keep lotions, makeup, and/or oils on your body.
Lost Items:
If you believe you have left items behind, please give us a call (830.307.3109) and we will check on these items for you. If your items are recovered, we can mail them to you. We can mail them USPS, UPS, FEDEX, or a service of your choice. You will be charged the exact amount of the freight PLUS a $10.00 handling fee. Items not claimed within two weeks will be donated.
PLEASE NOTE: Fredericksburg Escapes is NOT responsible for any items left behind.
Attorney’s Fees & Costs:
If Fredericksburg Escapes, the Property’s owner(s), and/or a local property manager authorized by the either one of them finds it necessary to employ legal counsel to interpret or enforce these terms and conditions for any reason, Fredericksburg Escapes, the Property’s Owner(s), and/or the local property manager shall be entitled to recover their actual attorney’s fees and costs from such guest or guests.
General Terms:
If any term or provision of these Terms and Conditions is held to be illegal, invalid, or unenforceable, the legality, validity and enforceability of the remaining terms and provisions shall not be affected thereby, and these Terms and conditions shall be read and interpreted as if such illegal, invalid, or unenforceable terms or provision was not a part of hereof.
Security & Privacy Policies:
Your payment and personal information is always safe! Our software system encrypts all of your personal information, including credit card number, names, and address, so that it cannot be read over the internet.
We respect and are committed to protecting your privacy. We may collect personal identifiable information when you visit our website or when you call us. We will not sell your information to anyone.
Liability:
Fredericksburg Escapes makes every effort to provide correct information and up-to-date information, but the website may contain typographical errors and/or inaccuracies. Please note: the information on the website does NOT constitute an offer or contact.
In addition, Fredericksburg Escapes is NOT responsible for information provided by other websites. Also, please be careful when booking online. Fredericksburg has over 400 short term rentals, and names can be very similar. Fredericksburg Escapes is not responsible if you attempt to book one of our properties, but end up at another reservation service.
Copyright:
The information provided on our website is explicitly owned by Fredericksburg Escapes. Use of any written and/or photographed material is prohibited without written permission from Fredericksburg Escapes. Printing information from the site may be only used for personal purposes and may not be copied for public use.